bi88 Privacy Policy & Data Protection
A complete and transparent guide from bi88 on how your personal information is collected, used, and kept secure.
1. Introduction
bi88 is a safe and reliable online betting and casino platform for Bangladeshi users. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This privacy policy outlines how bi88 collects, stores, uses, and shares your information with third parties.
This policy applies to bi88's website, mobile platform, and all related services. By using our platform, you are considered to have agreed to the terms described in this privacy policy. If this policy changes, we will post a notice on the platform and the revision date will be updated.
The information of all users registered on our platform is kept secure through SSL encryption technology. Your sensitive information is not shared with any unauthorized third party.
2. Information We Collect
During registration and use of the bi88 platform, we may collect the types of information described below. This information is essential for providing secure services, verifying identity, and ensuring a relevant experience.
2.1 Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for age verification and identity confirmation)
- Financial transaction details (via bKash, Nagad, Rocket, or bank transfer)
- User's preferred language and communication method
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, version, and operating system
- Login time and session duration on the platform
- Pages visited and game history (for analyzing play patterns)
- Information collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For the purpose of fraud prevention and identity verification, we may receive information from authorized third-party identity verification service providers. Such data collection is always carried out in accordance with applicable law.
3. Purposes of Using Information
bi88 uses collected information only for the legitimate purposes listed below. Your information is not sold or transferred to any commercial third party without your consent.
3.1 Account Management & Service Delivery
- Completing account registration and identity verification
- Securely processing deposits and withdrawals
- Providing bonuses, rewards, and VIP benefits
- Supplying transaction history and account statements
3.2 Security & Compliance
- Detecting and preventing fraudulent activity
- Preventing minors from using accounts (21+ age verification)
- Enforcing responsible gambling guidelines
- Meeting applicable legal obligations
3.3 Service Improvement & Personalization
- Improving platform performance and user experience
- Recommending relevant games and offers
- Diagnosing and resolving technical issues
- Sending promotional communications where consent has been given
4. Cookies & Tracking Technologies
The bi88 platform uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
4.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform and cannot be disabled. They include session management, login state preservation, and security-related cookies.
4.2 Analytical Cookies
These cookies help us understand which parts of the platform users engage with most, which contributes to improving service quality. This information is analyzed in aggregated and anonymized form.
4.3 Cookie Controls
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
5. Data Disclosure & Sharing
bi88 does not sell your personal information to third parties. However, in the limited circumstances described below, we may share information with specific parties.
5.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These partners are given access only to the information necessary to perform their specific services and are bound by confidentiality agreements.
5.2 Legal Obligations
bi88 may disclose your information if required to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will provide only the information that is legally required.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to a business successor. However, this privacy policy will remain in effect in such cases.
bi88 never sells or rents your personal information to advertisers or unrelated commercial entities.
6. Data Security Measures
bi88 applies industry-standard security technologies and practices to protect your personal information. Our security framework includes the following layers.
- SSL/TLS Encryption: All data exchanged between the platform and your device is protected through strong encryption.
- Secure Data Storage: Sensitive data is stored in encrypted form on secure servers.
- Access Controls: Only authorized personnel can access your information, and this is closely monitored.
- Regular Security Reviews: Our systems undergo regular security audits.
- Two-Factor Authentication: Two-factor authentication is available for additional account protection.
However, no method on the internet is 100% secure. We maintain the highest standards, but an absolute guarantee of security is not possible. You are therefore also asked to keep your password confidential and to sign out of your account after logging in from an unfamiliar device.
7. Data Retention Period
bi88 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information.
- Account Information: Retained while the account is active and for a specified period after it is closed.
- Financial Transaction Records: Retained for a defined period as required by legal obligations and financial auditing needs.
- Communication History: Kept for a specified period for customer service improvement and dispute resolution.
- Technical Logs: Retained for a limited period for security and system monitoring purposes.
Once the retention period ends or the purpose is fulfilled, data is securely deleted or anonymized.
8. Your Rights
As a bi88 user, you have the following rights regarding your personal information. You can contact us at any time to exercise these rights.
8.1 Right to Access Information
You have the right to know what types of information we collect and process about you. Upon request, we will provide you with a summary of your information.
8.2 Right to Correct Information
You have the right to correct information stored in your account if it is inaccurate or incomplete. General information can be changed directly from account settings; contact us for assistance in special cases.
8.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a defined period due to legal or regulatory obligations.
8.4 Withdrawable Consent
You may withdraw your consent at any time for marketing communications or optional data processing. However, this will not apply to processing that was completed before the withdrawal of consent.
8.5 Right to Lodge a Complaint
If you believe your information is not being handled correctly in accordance with the privacy policy, contact us directly. We will take any concerns seriously.
9. Privacy of Minors
The bi88 platform is for users aged 21 and above only. We do not intentionally collect personal information from minors. Age is verified at the time of registration, and if a user is suspected to be a minor, the account is suspended immediately.
If you are aware that a minor has registered on bi88, please notify our support team immediately. Steps will be taken to delete all associated information.
For Ages 21+: bi88 is intended strictly for users aged 21 and above. Learn more about responsible gambling — visit the Responsible Gaming page.
10. Third-Party Services & Links
bi88 works with various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi to supply game content on the platform. These providers may have their own privacy policies, which may apply when using their services.
The same applies to payment gateway services. When transacting via bKash, Nagad, or Rocket, the privacy policies and terms of those services will apply. bi88 is not responsible for the privacy practices of third parties.
11. Changes to the Privacy Policy
bi88 may review and update this privacy policy from time to time. This policy may change due to expansion of service scope, technological changes, or legal requirements.
For significant changes, we will send users an email notification or clearly announce it on the platform. Continued use of the platform after a change means you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We consider all requests with due importance and are committed to responding promptly.
Contact Us
We give the highest importance to your privacy. Your trust in bi88 is invaluable to us, and we are always committed to ensuring a transparent and secure environment.