bi88 Help Center
bi88 Frequently Asked Questions
Claiming bonuses, depositing and withdrawing funds, staying secure — clear and simple answers to the most common questions, all in one place.
Whether you are new to bi88 or a returning player, it is natural to have questions about betting and casino. On this page we have organized answers to the most common questions into four key sections: bonus terms and conditions, how to stay safe, withdrawal methods, and deposit-related topics. If you cannot find an answer, our 24/7 support team is always ready to help.
Bonus Terms & Conditions
At bi88, the wagering requirement is calculated only on the bonus amount, not on your deposit. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳50,000 in bets before withdrawing the bonus (2,000 × 25 = 50,000). The deposit and bonus are not combined for this calculation.
Yes, a bonus may be cancelled in certain situations — such as opening multiple accounts from the same device or IP address, registering with incorrect or incomplete information, or violating the bonus terms and conditions. Reading the terms and conditions carefully will help you avoid these issues.
The welcome bonus is activated automatically when you make your first deposit. bi88 offers a 200% bonus on the first deposit, up to ৳5,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. The minimum deposit to receive the bonus is ৳500.
Slot games, fishing games, and most casino games generally count in full toward the wagering requirement. However, some games contribute partially or not at all. For specific details, check bi88's terms and conditions page or contact the support team.
Yes, bonuses have a limited validity period. If the wagering requirement is not met within the set time, both the bonus and any winnings earned from it will be cancelled. It is a good idea to check the applicable expiry period as soon as a bonus is activated.
Stay Safe
bi88 uses SSL encryption technology to keep all data secure. This means your personal information, password, and payment details are transferred in encrypted form — making it difficult for third parties to access them. To ensure safe browsing, always verify that the address bar in your browser shows bi88.mom.
Weak or reused passwords make it easier for hackers. Use a password of at least 12 characters combining uppercase and lowercase letters, numbers, and special symbols. Do not use your bi88 account password on any other site, and never share it with anyone.
Phishing sites often use look-alike names such as bi88.com, bi-88.mom, or bi88official.com. The real site is always bi88.mom — that address only. If there is even a slight spelling difference, it is fake. If in doubt, do not enter any information on that page and contact support directly.
In this situation, change your password immediately. Then contact bi88's 24/7 live chat or send an email to [email protected] right away to report the issue. The support team will review your account activity and, if necessary, temporarily secure your account.
Withdrawals
The minimum withdrawal amount at bi88 is ৳1,000. Requests for amounts below this will not be processed. Once your balance is available, you can submit a withdrawal request at any time — contact support to learn about any maximum daily limits.
Yes, bi88's payment system is active 24 hours a day, 7 days a week. Withdrawal requests made at night or on Fridays and Saturdays are also processed. Your funds typically arrive in your bKash, Nagad, or Rocket account within 5 to 30 minutes.
The standard processing time for withdrawals at bi88 is 5 to 30 minutes. Transfers to bKash, Nagad, and Rocket are completed fastest. Bank transfers may take a little longer. Having a verified account makes the process even smoother.
Yes, for security reasons withdrawals are only made to the mobile wallet or bank account registered in the player's own name. Withdrawals to someone else's account or to an account not registered in your name are not accepted.
To withdraw winnings earned from a bonus, yes — the wagering requirement (25x the bonus amount) must be met first. However, there is no separate wagering requirement for withdrawing your own deposited funds that are not linked to a bonus. Contact support for more details.
Deposit Questions
The minimum deposit at bi88 is ৳500 across all payment methods. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, a deposit of ৳500 will activate your account and also qualify you for the welcome bonus.
Log in to your bi88 account, go to the deposit section, select bKash as your payment method, and enter the amount. Following the instructions, send money using the bKash app or by dialing *247#. Save your transaction ID — your balance will usually update within a few minutes.
The process is almost identical. On the deposit page, select Nagad, enter the amount, then send the money to the designated number using the Nagad app or by dialing *167#. The ৳500 minimum deposit requirement applies here as well. Always save your transaction reference number.
bi88 does not charge any deposit fees on their end. However, your payment provider (such as bKash or Nagad) may deduct a small service charge on send money transactions — that is governed by their own policy. bi88 credits your account with the full amount you deposit.
Sometimes a balance update may take a few extra minutes due to network delays. Wait five to ten minutes and refresh the page. If it still does not appear, contact bi88 live chat or reach out at [email protected] with your transaction ID or reference number. You will get a quick resolution.
Bank transfers generally take a bit longer than mobile wallets because banks have their own clearing process. Transfers from major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank are usually credited within the same business day. The minimum deposit of ৳500 applies here as well.
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